Shipping Policy

Processing Time

• Orders are typically processed within 1 business days (excluding weekends and holidays).
• You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Time & Cost

We ship worldwide! Shipping times vary depending on your location:

• United States: 3-5 business days
• Canada: 8-10 business days
• United Kingdom & Europe: 8-10 business days
• Australia & New Zealand: 10-12 business days
• Other Countries: 10-20 business days

Shipping costs may vary based on your location and selected shipping method. Any applicable shipping fees will be displayed at checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• Tracking information may take 2-5 days to update in the system. If you do not see updates immediately, please check again later.

Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact us at [your email] with your order number.
• If a package is lost during transit, we will work with our shipping provider to investigate and, if necessary, issue a replacement or refund.

Customs, Duties & Taxes

• International customers may be subject to customs fees, import duties, or taxes imposed by their local government.
• We are not responsible for these additional charges, and they must be paid by the recipient.

Address Issues & Failed Deliveries

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses.
• If a package is returned due to an incorrect address, the buyer will be responsible for reshipping fees.

Returns & Refunds

• We accept returns for defective or incorrect items. For more details, please check our Return & Refund Policy [link to the policy].

If you have any questions, feel free to contact us at info@chainpup.store.

Thank you for shopping with Chainpup.store!